Contact us

Thymes provides several convenient ways for customers, business partners, and members of the media to get in touch with the appropriate support team. Whether you have a question about a product, need assistance with an order, want to provide feedback, or have a business-related inquiry, customer communications are handled during designated weekday service hours. From Monday through Thursday, the Customer Experience team is available from 8:30 AM to 5:00 PM Central Standard Time. Friday support is available from 8:30 AM until 12:00 PM CST, giving customers an additional opportunity to receive assistance before the weekend.

Email is a convenient option for customers who prefer written communication or need to provide additional information about their request. Questions, comments, product concerns, order-related matters, and other service requests can be submitted to thymeusa@outlook.com. Messages are reviewed by the appropriate team, and representatives make reasonable efforts to respond as promptly as possible. Providing relevant order details and a clear description of the issue can help the support team understand the request and provide a more useful response.

Customers who prefer speaking directly with a representative may contact the customer service team by telephone at (142)924-1245. Phone support provides an opportunity to discuss questions in real time and receive assistance with matters such as product information, order status, general service questions, and potential concerns involving a purchase. Customer Experience Specialists are available to help identify the nature of each request and direct it to the appropriate solution whenever additional assistance is needed.

Written correspondence can also be sent by mail for customers who need to communicate through physical documents or other mailed materials. Correspondence may be addressed to 629 9th Street SE, Minneapolis, Minnesota 55414. This mailing location can be used for general written communications and other materials that need to be delivered through postal services. Customers sending physical documents should make sure that the information included with the correspondence clearly explains the purpose of the submission so that it can be routed efficiently.

The same Minneapolis location may also be used when physical packages need to be delivered to the company. Returns, product-related shipments, and other items requiring physical delivery should be prepared carefully and addressed to 629 9th Street SE, Minneapolis, MN 55414. Customers sending merchandise are encouraged to retain relevant shipment information and tracking details when available, particularly when the package contains products associated with an active customer service request.

Media representatives, journalists, advertising professionals, and potential promotional partners can use the designated email contact for press and business communication. Requests involving media coverage, advertising opportunities, product information, collaborations, company news, or related subjects may be submitted to thymeusa@outlook.com. Providing a concise explanation of the inquiry, along with relevant publication or business information when appropriate, can help the responsible team evaluate and respond to the request efficiently.

Thymes aims to maintain a responsive and accessible communication experience for different types of visitors and customers. Some people may prefer the speed and convenience of a phone conversation, while others may find email more suitable for keeping a written record of their questions. Physical mail remains available for situations where documents, products, or other materials need to be delivered directly. By offering several communication channels, the company seeks to accommodate different needs and preferences without requiring every customer to use the same method.

The Minneapolis location supports both administrative activities and shipping-related operations, helping coordinate customer communications and physical deliveries. Requests received through different channels can be directed toward the personnel best suited to handle them. This structure is intended to make communication more organized while helping customers receive relevant information without unnecessary delays.

When contacting customer support, customers are encouraged to provide enough information for their request to be identified accurately. For order questions, useful details may include the order reference, purchase information, or a description of the product involved. For general questions, clearly explaining the subject of the inquiry can help the appropriate representative understand what assistance is required. Including accurate contact information is also helpful when a response or follow-up is necessary.

Thymes remains focused on providing courteous, useful, and practical assistance across its available communication channels. Whether the request involves shopping assistance, product questions, order concerns, written correspondence, or media communication, customers and partners have multiple ways to connect with the appropriate team. The goal is to make every interaction straightforward and informative while ensuring that inquiries are handled with appropriate attention and care.