Accessibility

Thymes is dedicated to making its website, mobile applications, and other digital services accessible and convenient for everyone. We recognize that visitors may have different needs when browsing online, searching for information, communicating with customer service, or completing a purchase. Our accessibility efforts are intended to reduce unnecessary barriers and provide customers with practical ways to interact with our digital platforms. If you encounter an accessibility issue while using any part of our website or applications, we welcome the opportunity to assist and identify an appropriate solution.

Customers who require assistance may contact our support team by telephone at 877-469-1940 from Monday through Friday between 8:00 AM and 5:00 PM Central Standard Time. Assistance is also available through email at thymeusa@outlook.com. When a customer experiences difficulty accessing information, products, services, or digital functions, our team will make reasonable efforts to provide assistance through an accessible communication method. Depending on the situation, this may include telephone assistance, alternative ways of receiving information, or other reasonable accommodations permitted under applicable accessibility requirements.

We aim to provide an online experience in which customers can browse product information, review available services, manage their shopping activities, and complete transactions without unnecessary obstacles. Accessibility is considered an important part of creating a welcoming digital environment, and we understand that visitors may use a wide range of technologies to interact with online content. These technologies may include screen readers, keyboard navigation tools, screen magnification software, voice control systems, captioning features, and other assistive technologies. Our ongoing efforts are intended to support compatibility with these tools and make digital content easier to understand and navigate.

Improving accessibility requires continuous attention rather than a single adjustment. Thymes regularly reviews the design, structure, functionality, and presentation of its digital properties to identify areas where improvements may be appropriate. Website features and application functions may be evaluated to determine whether they can be used effectively with common assistive technologies. We also consider whether important information is presented clearly, whether navigation remains understandable, and whether interactive elements provide a practical experience for customers with different accessibility needs.

As digital technology and accessibility practices develop, we continue to evaluate opportunities to improve our platforms. New features may be reviewed before or after implementation, while existing functions may be adjusted when testing or customer feedback identifies potential barriers. Our approach includes monitoring usability, refining digital interfaces, improving content organization, and considering compatibility with evolving accessibility technologies. These efforts are designed to support a more consistent experience across different devices, browsers, applications, and methods of interaction.

Customer feedback plays an important role in this process. Although we work to make our digital platforms as accessible as reasonably possible, we understand that individual experiences can reveal issues that may not be identified through routine testing. Customers are therefore encouraged to report accessibility concerns, describe difficulties they have encountered, or provide suggestions that may help improve the online experience. Feedback can be submitted by contacting cs@thymes.com. Providing details about the affected page, feature, device, or type of difficulty can help our team better understand the issue and determine an appropriate response.

We also recognize that accessibility needs can vary significantly from one person to another. A feature that works effectively for one visitor may create difficulties for another, particularly when different assistive technologies or browsing methods are involved. For this reason, our accessibility program takes a broad approach that considers usability, content clarity, navigation, communication, and interaction rather than focusing on a single type of disability or technology.

Our commitment extends across the digital services that customers use to interact with Thymes. Whether a visitor is exploring products, reading information, communicating with support personnel, or attempting to complete an online transaction, we seek to provide an experience that is practical, understandable, and inclusive. Where a digital feature presents an accessibility challenge, customers may contact us so that we can provide assistance and consider reasonable alternatives while working toward a longer-term improvement.

Accessibility standards and recommended practices continue to change as technology advances and user expectations develop. Thymes therefore views accessibility as an ongoing responsibility that requires regular review, testing, learning, and refinement. We remain committed to evaluating our digital environment and making reasonable improvements whenever opportunities are identified. Through continued attention to accessibility, responsive customer support, and consideration of user feedback, we strive to make our digital services easier for a broader range of customers to access and use.

Our objective is to ensure that customers can independently obtain information, explore available offerings, communicate with our team, and participate in online activities whenever reasonably possible. By maintaining accessible communication channels and continuing to improve our digital platforms, Thymes seeks to create an online environment where customers feel welcomed, supported, and able to engage with our services. We appreciate the feedback and participation of our visitors and will continue working to reduce digital barriers and promote a more inclusive experience for everyone.