Returns

Thymes aims to make every purchase a positive experience and provides customers with return, exchange, and satisfaction options when a product does not meet expectations. Eligible items purchased directly through Thymes may generally be returned or exchanged within thirty days from the date the order was shipped. Customers who wish to request a return should begin the process as soon as possible within the applicable period. After the returned merchandise arrives at the designated facility, customers should allow approximately ten to fourteen business days for the request to be reviewed and for an approved refund or replacement to be completed.

Customers who need to start a return or exchange can contact the Customer Experience team by telephone during regular service hours or by email. The team can provide guidance about the applicable procedure, confirm the information required for the request, and explain whether the desired resolution can be accommodated. When preparing a return shipment, customers are encouraged to use the original Thymes packaging whenever it remains available. Including the packing slip and a clear indication of whether a refund or replacement is requested can help the processing team identify and handle the returned order more efficiently.

Returned merchandise should be securely packaged before shipment to reduce the possibility of damage during transportation. Customers are encouraged to select a carrier or delivery service that provides shipment tracking and confirmation of delivery. Services offered by providers such as UPS, FedEx, or USPS with delivery confirmation may provide useful documentation throughout the return process. Customers should retain their shipping receipt and tracking information until the return has been confirmed as received. Proof of delivery may be necessary if a package is delayed, misplaced, or damaged while in transit.

Customers are responsible for the expenses associated with sending merchandise back. Return shipping charges are not generally reimbursed, and the customer should consider these costs when selecting a delivery service. Thymes cannot guarantee that a refund, replacement, or exchange can be completed when there is no reliable evidence that the returned package reached the designated facility. Keeping tracking information until the transaction has been finalized therefore provides an important record of the return shipment.

When a Thymes product was purchased from another retailer, customers should normally contact that retailer first and follow its applicable return procedures. The original seller is generally in the best position to process a transaction completed through its own sales channel. If returning the product to the original retailer is not possible, Thymes may be able to assist with an exchange when valid proof of purchase is provided. In qualifying circumstances, the replacement may be selected at an equal value to the original merchandise, subject to applicable requirements and product availability.

In addition to the standard return period, Thymes provides a sixty-day satisfaction guarantee for qualifying products purchased directly from Thymes or from authorized sellers. This program is intended to provide additional reassurance to customers who remain dissatisfied with a qualifying product for any reason. Depending on the circumstances and after the request has been reviewed, an eligible customer may receive a replacement product or a refund. The satisfaction guarantee is limited to products obtained through approved purchasing channels and is intended for the original purchaser and end user.

Products obtained through unauthorized sellers are excluded from the satisfaction guarantee. Because products sold through unapproved channels may not be subject to the same handling, storage, or authenticity standards, Thymes cannot provide the same assurance for those purchases. Customers who are uncertain about whether a particular retailer is authorized to sell Thymes merchandise may contact the Customer Experience team for assistance before submitting a guarantee claim.

A satisfaction guarantee request must be submitted within sixty days of the original purchase date. Customers seeking assistance should be prepared to provide information that allows the purchase to be verified, including where the product was purchased and the approximate or exact purchase date. Additional documentation may be requested when necessary to confirm eligibility. Once a claim has been reviewed and approved, customers may be instructed to send the applicable product to the designated processing location together with valid proof of purchase and the confirmation information supplied by the Customer Experience team.

Products submitted under the satisfaction guarantee should be packaged appropriately for shipment. Customers are responsible for transportation costs associated with sending the merchandise and required documentation to the processing facility. It is recommended that customers retain shipment records until the claim has been fully completed. These records can help establish that the package was sent and delivered if questions arise during the review process.

Thymes may verify purchase information before approving a return, exchange, or satisfaction guarantee claim. Proof of purchase may be required, and additional information may be requested when the circumstances of a transaction need clarification. Claims may be declined when available information indicates misuse, fraudulent activity, an unauthorized purchasing source, or circumstances that fall outside the applicable program requirements. These verification procedures help maintain a consistent process and ensure that available customer protections are applied appropriately.

The standard return process and the sixty-day satisfaction guarantee operate as separate options, and eligibility may depend on the purchasing channel, purchase date, product, and circumstances of the request. Customers should contact the Customer Experience team when they are uncertain which option applies to their situation. Providing accurate purchase information at the beginning of the process can help the team determine the appropriate next steps and reduce unnecessary delays.

Through its return and satisfaction policies, Thymes seeks to balance customer care with a consistent process for reviewing returned merchandise and purchase claims. Clear documentation, timely communication, secure return shipping, and valid purchase information all contribute to efficient handling. The company remains focused on helping eligible customers receive an appropriate refund, exchange, or replacement while maintaining reasonable safeguards against misuse and fraudulent claims.